We offer email advice from a specialist immigration adviser on asylum, immigration and nationality law affecting children and young people, whether they are separated or in families.
Who can contact us?
We provide advice to children and young people (25 years old and under) themselves, as well as parents/carers and front-line practitioners working with children and young people in the statutory and voluntary sectors.
We cannot provide advice to individuals over the age of 25 years old, who are not parents/carers.
If you need advice, please complete the relevant form below and we will respond to your query as soon as we can. Please note we run this service on a part-time basis and this service is for non-urgent queries only.
This service provides one-off advice via email. Some advice queries will necessarily be too complicated for one-off advice and if this is the case we will provide you with a list of possible referral organisations that might be able to assist. Regrettably we are not able to find you a legal representative.
Please note that we do not offer telephone advice.
The demand for this advice service is high and there may be a delay in responding to your query. To minimise delay in providing advice, please provide as many relevant details as possible in the form below. We aim to respond to all queries within two weeks but at times of high demand this may not be possible.
Please click here to complete our referral form.
Confidentiality
This service is confidential. We will not communicate with anyone about your case without your consent, unless we consider that you or someone else is at risk of harm.
Data and Privacy
If you contact us for advice, we will keep your contact details in order to follow up on your enquiry.
We store personal information given to us by people who contact us for advice, securely, for six years from the date you contact us, after which date it is permanently deleted. We do this because we need to keep secure copies of the advice we give to comply with the regulatory requirements of the Immigration Advice Authority. You can ask for a copy of your data, or for your personal data to be deleted, at any point. Find out more about what information we hold, how we use it and how it’s kept safe by reading our privacy policy.
Safeguarding
We are committed to safeguarding the welfare of children, young people, and adults at risk. We take all concerns seriously and strive to create a safe environment for everyone who engages with our services.
Please note that we are not a statutory agency and do not have investigative powers. If you have a safeguarding concern or believe someone is at immediate risk of harm, we strongly encourage you to contact:
- Children’s Services via your local authority
- Adult Social Care Services via your local authority
- Police by calling 999 in an emergency or 101 for non-emergencies
If you are unsure who to contact, you can also reach out to the NSPCC Helpline at 0808 800 5000 for advice.
